Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore,  you can request a refund for faulty products.

If you did not receive the product within the guaranteed time (60 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of KILL THEM DEAD ZOMBIE SHOP i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of worldofharry.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to info@killthemdead.net.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 days.

Exchanges

Sorry, we do not accept any exchanges under any circumstances so please ensure you order the correct products, sizes and so forth.